CRM Implementation

CRM Implementation Services

Empower your teams with intelligent, customer-focused CRM platforms designed to increase revenue, strengthen customer relationships, and streamline every interaction. At dturn IT Solutions, we build and implement CRM systems that help businesses manage leads, automate sales processes, enhance customer service, and drive profitable long-term growth.

What Our CRM Systems Deliver

  • Streamlined Lead Management — Effortlessly capture, route, and score leads for the right teams.
  • Real-Time Customer Insights — Understand customer behavior, preferences, and interactions instantly.
  • Automated Sales Workflows — Reduce manual tasks with automated follow-ups, reminders, and nurturing flows.
  • Better Customer Engagement — Communicate consistently across multiple channels with personalized messaging.
  • Faster Response Times — Support teams respond faster with centralized conversations and ticket history.
  • Improved Retention & Repeat Sales — Loyalty journeys and automation boost lifetime customer value.

Our CRM Expertise Includes

  • Custom CRM Development: Purpose-built CRM modules designed around your business model and customer lifecycle.
  • Sales & Lead Management: Centralized leads, scoring, pipeline tracking, follow-ups, and conversion insights.
  • Marketing Automation: Campaign automation, segmentation, journeys, and A/B testing.
  • Customer Support & Ticketing: Unified desk with routing, SLAs, CSAT metrics, and history-based service.
  • Omnichannel Engagement: WhatsApp, Email, SMS, Call logs — all in one dashboard.
  • Integration & Sync: ERP, Websites, Payment Gateways, WhatsApp, Social Media, Third-Party Apps.
  • Analytics & Dashboards: Real-time dashboards for funnels, campaign performance, forecasts and customer trends.
  • Cloud & On-Prem Deployment: Flexible deployments based on security and compliance needs.
  • Maintenance & Support: Dedicated support, monthly optimization, training and continuous enhancements.

CRM Implementation Methodology

CRM Impact

Customer Success Stories

B2B Technology Company

Problem: Leads scattered across tools, inconsistent follow-ups.

Solution: Unified CRM with automated lead scoring and pipeline workflows.

Outcome: Conversion rate increased 3X; forecasting accuracy improved; sales cycle shortened by 50%.

E-Commerce & D2C Brand

Problem: Lack of segmentation, low repeat purchases.

Solution: CRM with segmentation, automated journeys, and loyalty workflows.

Outcome: Repeat sales +40%; retention +50%; campaign ROI improved.

IT Services / Managed Support Provider

Problem: Slow responses, SLA breaches, messy ticket history.

Solution: Ticketing automation, SLA workflows, and a customer portal.

Outcome: Resolution time reduced 65%; customer satisfaction improved; more upsell.

Why Choose dturn for CRM Solutions?

  • Unified Customer View: Track every lead, deal, and customer interaction in one connected platform.
  • Automation-Driven Engagement: Automate follow-ups, reminders, nurturing journeys, and ticket workflows for faster responses.
  • Faster Sales Conversion: Optimized pipelines and real-time insights help teams close deals more efficiently.
  • Scalable & Flexible CRM Architecture: Easily customize pipelines, modules, and automation as your business grows.
  • Reliable Implementation Process: Structured CRM deployment with smooth go-live and high user adoption.
  • Cross-Industry Expertise: Implementations across IT, e-commerce, services, manufacturing, and distribution.
  • Expertise in Multiple CRM Platforms: Salesforce | Zoho CRM | HubSpot | Microsoft Dynamics 365 | Freshsales | Odoo CRM | ERPNext CRM